Aruza 100% Satisfaction Guarantee, Customer Support & Cancellation Policy

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Our Customer Commitment

Clear answers about your service agreement, cancellation options, fees, and how to get help.

At Aruza, our Core Values of Accountability, Integrity, Humility, Kindness, and Gratitude are the foundation of everything we do. They guide how we deliver service, how we communicate with our customers, and how we handle every situation, including when a customer chooses to cancel their service. We believe in being clear, fair, and respectful at every step, ensuring our agreements are transparent and our support team is responsive and helpful. Whether you are starting, continuing, or ending service with us, our commitment remains the same: to treat you with professionalism, honesty, and care.

Get in Touch

Call: (980) 729-8788

Email: [email protected]

Submit: Contact Us Form

Submit: Email CEO

Why Homeowners Choose Aruza

A Values Driven Company | 100% Satisfaction Guarantee  |  Local Pest Control Experts

Aruza Pest Control BBB accredited business profile

100% Satisfaction Guarantee

Aruza stands behind the effectiveness of our pest control service.

If your account is current, all fees are paid, and you provide access for treatment while maintaining recommended sanitation and structural conditions:

  • Aruza will re-service your home at no charge if a covered pest persists
  • If the issue cannot be resolved within 30 days, after at least two re-services and sufficient time for treatment effectiveness

You may cancel your agreement without a termination fee

Please note: Cancellation does not remove responsibility for services already completed and billed.

Questions About Billing, Discounts, or Charges

We understand that customers may have questions about their service agreement or billing.

Our team can help review:

  • Promotional or introductory pricing
  • Service frequency and scheduling
  • Billing history and charges
  • Cancellation timing and agreement terms

If you have questions, we encourage you to contact us directly so we can review your account with you.

Buyer’s Right to Cancel (3-Day Cancellation Period)

If this is a home solicitation sale and you decide not to proceed with service, you may cancel this agreement by providing written notice to Aruza.

To qualify:

  • Written notice must be provided before midnight of the third business day after the day you signed the agreement

During this period:

  • No cancellation fee applies
  • This right is provided under applicable consumer protection laws

After this 3-business-day period, standard agreement terms apply.

Quick Answers About Cancellation

How do I cancel Aruza service?
Contact our customer support team by phone or email. We will review your account and guide you through the process.

Will I have to pay a cancellation fee?
It depends on timing and the reason for cancellation:

  • Within 3 business days of signing (where applicable): No fee
  • Within the first 12 months (after 3 days): The lesser of remaining balance or $200
  • After the first 12 months: Cancel anytime with written notice; no cancellation fee
  • If a service issue is unresolved: No fee under the satisfaction guarantee

Can I cancel without a fee?
Yes, if:

  • You are within the 3-day cancellation period
  • A covered pest issue is not resolved under the satisfaction guarantee

How to Cancel

If you would like to cancel your service, our team will walk you through the process step by step.

Step 1: Contact Customer Support

Call or email our support team to request cancellation.

Step 2: Provide Account Information

Share your name, service address, and contact number.

Step 3: Review Timing & Terms

We will review your agreement, including timing and any applicable conditions.

Step 4: Receive Confirmation

We will confirm your cancellation request and outline any next steps.

Aruza Cancellation Policy & Fees

Cancellation terms depend on timing and the reason for cancellation.

Within 3 Business Days of Signing (Where Applicable)

  • Written notice required
  • No cancellation fee applies

During the First 12 Months (After 3-Day Period)

If canceled for reasons other than unresolved service issues:

Customer agrees to pay the lesser of:

  • The total remaining subscription balance for the first year
  • OR a $200 flat fee

After the Initial 12 Months

  • Services may be canceled at any time
  • Written notice is required
  • No cancellation fee applies

When No Cancellation Fee Applies

  • Within the 3-day cancellation period
  • If a covered pest issue is not resolved under the satisfaction guarantee

Information About “Aruza Lawsuit Investigation” Searches

You may come across online search results referencing an “Aruza lawsuit investigation.”

At this time:

  • These references appear to be from a law firm seeking information from consumers
  • They do not represent a court ruling or finding of wrongdoing

Aruza cannot comment on potential legal matters. However:

  • Our agreements clearly outline service terms, conditions, and cancellation provisions
  • We are committed to transparency and fair treatment
  • We take customer concerns seriously and work to resolve issues directly

If you have questions about your account, we encourage you to contact us directly.

Frequently Asked Questions About Aruza Service & Cancellation

Cancellation Policy, Satisfaction, Support

  • Can I cancel if the service is not working?

    Yes. If a covered pest issue cannot be resolved within 30 days after re-service attempts, you may cancel without a termination fee.

  • Do I still owe money if I cancel?

    Yes. Cancellation does not remove responsibility for services that have already been completed and billed.

  • How do I cancel Aruza service?

    You can cancel by contacting our customer support team by phone or email. We will review your account and guide you through the process.

  • How much is the Aruza cancellation fee?

    During the first 12 months, the fee is the lesser of the remaining subscription balance or $200. After 12 months, there is no cancellation fee with proper notice.

  • How much notice is required to cancel?

    After the first 12 months, a 30-day written notice is required.

  • Where can I review my agreement terms?

    Your agreement was provided at signup. If you need assistance, our support team can walk you through your terms.

  • What if I disagree with a charge on my account?

    Please contact our support team. We will review your agreement and billing history and provide a clear explanation.

  • What is included in the 100% satisfaction guarantee?

    If your account is current and service conditions are met, Aruza will re-service your home at no charge if a covered pest persists. If the issue is not resolved within 30 days, you may cancel without a fee.

  • What is the Aruza cancellation policy?

    Aruza’s cancellation policy depends on the timing of cancellation and the terms of your agreement, including satisfaction guarantee provisions and first-year service terms.